Bag it

Dear Mr. Benjamin:

Thank you for your reply to our email and your additional comments regarding the level of service provided by our baggers at your local Safeway store.

We appreciate the time you have taken to provide additional feedback on this issue and we can certainly understand your concern. Please accept our apology for any inconvenience you may have experienced.

Your original and latest comments will be forwarded to the Store Manager for review and consideration. We appreciate your patience in this matter.

If you would like to discuss this further, please reply to this email or call our toll free number at 1-877-723-3929 and reference contact I.D. 11290536. One of our associates will be happy to assist you.We appreciate your business and look forward to seeing you soon.

Thank you for shopping at Safeway.

Sincerely,

Anthony Gibson
Customer Service Center

7th Avenue and Osborn, Phoenix 85003

Thoughts on bagging:

First we got paper bags, then we were asked "paper or plastic?", then it was "Is plastic OK?", now they don't ask, they just use plastic. In my case I am stuck with plastic anyway because my trunk is too small for paper bags to stand up, but they should still ask.

Items such as gallons of milk, 100ml bottles of Tide, bags of kitty litter, 6 packs of long neck beer bottles, big bags of pre-popped popcorn, don't need bags at all. There may be people who will want these items bagged, but make them ask, don't put the burden on the people who are trying to be environmentally conscious, i.e make wasteful behavior the aberrant behavior.

A bag should never contain just one item

What is so special about wine? A bottle of vinegar or a bottle of San Pelegrino is just as breakable but handled much differently. Typical scenario: I have two bottles of wine and two 2 liter bottles of Diet Coke. They stick the 2 soda bottles in one bag, sometimes two. They stick each wine bottle in a bag then the two wrapped bottles together in another bag. Total count: 4-5 bags, and the wine bottles still clank together. Solution: two bags, each with one soda bottle, one wine bottle.

Double bagging is rarely justified and can be avoided by not congregating heavy items (such as canned goods) in a single bag.

Paul Benjamin

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Dear Mr. Benjamin:

Thank you for your recent correspondence regarding the receipts at your local Safeway store.

We appreciate the time you have taken to provide your feedback on the format of our receipts. We strive to ensure that Safeway standards and services exceed our customer's expectations.

You also expressed your concerns regarding the level of service provided by our baggers at the store with regards to the wastage of bags.

Please accept our sincere apologies for the inconvenience this may have caused you. Safeway continually strives for the highest quality of customer service and a positive shopping environment.Please provide us with the exact location of the store you are referring to so that we may forward your concerns to the appropriate department and better assist you.

If you would like to discuss this further, please reply to this email or call our toll free number at 1-877-723-3929 and reference contact I.D. 11284709. One of our associates will be happy to assist you.We appreciate your business and look forward to seeing you soon.

Thank you for shopping at Safeway.

Sincerely,

Nathan George

Customer Service Center

Comments or Questions :

I am appalled to see that I am getting a receipt that is about 10 inches longer than it needs to be because you have chosen to include advertising on the end of the receipt. I shop at Safeway multiple times a week and this wasted paper adds up. Is Safeway not aware of the environmental crisis that we are in? You should also better educate your baggers about not wasting so many bags